Privacy Policy

1. Introduction

Plugix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Our Privacy Principle

3. Information We Collect

Account Information

• Email address
• Name and company name
• Password (hashed, never stored in plain text)

Usage Data

• API request counts and timestamps
• Token usage for billing purposes
• Chat session metadata (not content)
• Error logs for debugging

Transient Data

Product data (descriptions, prices, etc.) may pass through our API for AI processing. This data is processed in memory and not stored permanently.

4. What We Don't Collect

• Database passwords or connection strings
• Third-party API keys (Pimcore, AWS, Zendesk, etc.)
• Your customers' personal data
• Payment card details (handled by Paddle)

5. How We Use Your Information

• To provide and maintain the Service
• To process payments and manage subscriptions
• To send important updates about the Service
• To respond to support requests
• To improve our Service based on usage patterns

6. Data Sharing

We share data only with:

• AI Providers (Anthropic/OpenAI) - for processing requests
• Paddle - for payment processing
• Infrastructure providers - for hosting (AWS/Railway)

We do not sell your data to third parties.

7. Data Security

We implement security measures including:

• Encryption in transit (TLS 1.3)
• Encryption at rest for databases
• Regular security audits
• Access controls and authentication

8. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Export your data (data portability)
• Object to processing

To exercise these rights, contact us at privacy@plugix.ai

9. Data Retention

We retain your account data for as long as your account is active. Usage records are retained for 90 days for billing purposes. Upon account deletion, we remove your data within 30 days.

10. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics that track individual users.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

12. Contact Us

For privacy-related questions or requests, contact us at:

• Email: privacy@plugix.ai
• Website: plugix.ai