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CRM for coffee shops

A menu with options — milk, syrup, size — orders ahead for a free pickup time, a “Pickup” screen and a one-tap stop-list. The till and “every Nth coffee free” stamps are already in the plan, and the AI takes orders in the chat even at 23:40.

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€169 a month — the CRM and the AI sales assistant, «Store», up to 3 people

  1. 07:45“Pickup”: what by when
  2. 12:30The stop-list in one tap
  3. 17:00Stamps: every 10th coffee
  4. 23:40
23:40A client writes on Telegram after the coffee shop has closed

Pickup · tomorrow 8:30

Latte, oat milk

Olena · assistant

Ask the team assistant

A day for coffee shops with Plugix CRM

An example, Zerno coffee shop: three moments of an ordinary day. The business, people and prices are made up; this is how it looks in Plugix CRM, and all of it already works.

  1. “Pickup”: what by when

    Orders ahead by pickup time: what to make first. “Ready” sends the client one message in the chat they ordered in, or by Viber / SMS through your messaging service.

    Pickup · today

    • 8:15Cappuccino × 2, croissantMaksym · in the making
    • 8:30Latte, oat milkOlena · assistant
    • 8:45Flat whiteIryna · ready

    ReadyHanded over

  2. The stop-list in one tap

    The cheesecake ran out: one tap, and the item disappears from the AI and the Telegram shop at once. An option, a syrup say, works the same.

    Stop-list

    • Cheesecakeitemon the stop-list
    • Coconut syrupoptionon the stop-list
    • Croissantitemon the menu

    Return

  3. Stamps: every 10th coffee

    The CRM counts the stamps: at the till by the phone or the Wallet card’s QR, online in the order. The free coffee is its own line on the Checkbox receipt.

    Receipt · till

    • Cappuccino75 ₴
    • Cappuccino — free (every 10th)0 ₴

    Stamps: 10 of 10Checkbox receipt

What changes with Plugix CRM

  • A client writes “an oat latte for 8:30”, and the barista learns of it when they’re already at the counter.

    An order ahead has a pickup time: the team gets it in Telegram with “Pickup: 08:30”, and the “Pickup” screen shows what to have ready by when.

  • At 8:30 ten people come, and all want it “now”.

    Every pickup slot has an order limit: once it’s full, the client and the AI only see the next free time.

  • The cheesecake is gone, and people keep ordering it in the chat.

    The stop-list is one tap: an item or an option disappears from the AI and the Telegram shop at once, and “Return” brings it back.

  • Paper “every 10th coffee free” cards get lost.

    The CRM counts stamps from the orders: at the till by the phone or the Wallet card’s QR, online in the order; the free coffee is its own line on the receipt.

What you and your team see

More of the dashboard for coffee shops, on the same example. All of it already works.

The assistant inside the CRM

The night chat above is the AI sales assistant in messengers; this one is for you and your team. Ask in plain words: it answers from the place’s live data — orders, sales, menu items, customers.

Try it yourself

Zerno coffee shop is made up, and you’re its owner. Ask the team assistant about stock, orders and sales, or have it move stock: without your “Confirm” it changes nothing.

Zerno coffee shop

  • Reads stock, sales, orders, products and customers in real time.
  • Finds orders in any status.
  • A transfer between warehouses or a status change it only prepares. It carries it out only after your “Confirm”.
  • Works within a daily AI spending limit.

Limits for coffee shops

Offers options only from your menu and asks for a required one by its group’s name. Pickup times only from the free slots. Ingredients and allergens only from your own description of the item, otherwise a person answers. Promises no delivery and no time that isn’t in the data.

The AI in messengers

In two channels of your choice — Telegram Business, Viber, WhatsApp or the site; a third and more with the “Social” package. It takes orders ahead: items with their required options, the name, the phone and a free pickup time, then a summary and a “yes”. Instagram connects after Meta’s review.

About the AI sales assistant

The “Coffee shop” template

The dashboard is created with menu categories, pickup hours and typical options you add to an item in one tap. The items and prices themselves are yours, from a file or by hand: we don’t make them up.

Menu categories

  • Coffee
  • Tea
  • Other drinks
  • Desserts
  • Pastries
  • Breakfasts

Typical options

  • Milk
  • Syrup
  • Extras
  • Sugar
  • Serving

Plugix CRM pricing for coffee shops

It depends on your size: the number of people on the team. Large: together with the AI sales assistant; under it: the CRM alone. A month, one location.

  • «Store», up to 3 people€169a month with the AI sales assistant · ≈€5 a dayCRM alone — €89
  • «Growth», up to 10 people€508a month with the AI sales assistant · ≈€16 a dayCRM alone — €429
  • «Brand», up to 25 people€938a month with the AI sales assistant · ≈€31 a dayCRM alone — €859

A bigger team: €19 for every person above those included. Any number of products and orders.

For comparison: a sales manager costs ≈48,800 ₴ a month with payroll tax (the work.ua median) and doesn’t work around the clock.

What you get in a day

  • The AI takes orders ahead with options and a pickup time, in two channels of your choice
  • Every order reaches the team in Telegram with its pickup time
  • “Pickup”: what to have ready by when; “Ready” sends the client a message
  • The till and stamps are in the plan, a Checkbox receipt for every sale

€169 /mo

CRM + AI sales assistant · «Store», up to 3 people a month · ≈€5 a day

CRM alone — €89

Get startedShow it on my data

No trial: before you pay you can see a demo on your own catalogue.

Terms: the bundle, locations, paying for a year, the launch
  • The bundle: the AI sales assistant with the CRM in the set — the CRM for the typical size is already in the assistant's plan, a bigger size pays the difference at the CRM's list. The AI here is the Start plan: up to 1,500 conversations a month in two channels of your choice (Telegram, Viber, WhatsApp or the site); a third channel and more come with the “Social” package, €119 a month; bigger plans are on the main page.
  • A year in advance: 10 months instead of 12.
  • You launch by yourself: the launch assistant in your dashboard walks you through the setup in about 20 minutes, and the Plugix team helps if you need it. If you want the team with you, tick “A launch with the team” when you pay: the team gets in touch within working hours and sets everything up with you; a one-off €29 for the CRM alone paid monthly, at no extra charge in the bundle and on any annual plan. Without the box, nothing is added. The menu comes from a file or by hand, and you add options from the typical ones in one tap; then Checkbox, payments and the messenger channels.
  • Before you pay, we show you the CRM on your own catalogue. You pay in advance for a month or a year, by card through a link.
  • Prices exclude VAT; VAT is added at checkout where it applies.

Packages

They add to any edition. “Growth” already has “Social”, “Stock and delivery”, “Profit”, “Sales and service”, “Automation”; “Brand” has all 12.

  • “Social”a third channel and more in the inbox€119 a month
  • “Stock and delivery”receipts, purchasing, stocktakes, dropshipping; Ukrposhta, Meest, Rozetka Delivery€89 a month
  • “Profit”the store’s finances and profit, Finmap€119 a month
  • “Sales and service”promo codes with a margin check, gift cards, returns and exchanges, reviews, a waiting list€129 a month
  • “Automation”“event → conditions → action” rules€89 a month
  • “Loyalty”segments, levels, mailings, abandoned carts, bonuses and cashback€169 a month
  • “Brand and production”a sewing plan by size, production, an atelier, dead stock, product passports€199 a month
  • “Wholesale and B2B”wholesale customers, their own price list, deferred payment and debts, invoices and delivery notes€139 a month
  • “Till and events”a till on a tablet or computer, fairs and pop-ups, a receipt for every salein the price above
  • “International sales”prices in USD and EUR, shipping rates abroad, customs data and CN23€69 a month
  • “Integrations and API”marketplaces, sites, BAS / 1C, Dilovod, a REST API, webhooks€119 a month
  • “PBX integration”Binotel, Ringostat, UniTalk, Phonet, Kyivstar, Asterisk€69 a month

Frequently asked questions

Didn’t find the answer? Write to hello@plugix.ai.

What about delivery by our own couriers?

Not yet: the CRM has no own couriers or delivery zones. Orders are ahead, picked up at the chosen time.

How do paid options show on the receipt?

An item with options is one line with their names, “Latte (oat milk)”, and the price with the extras; the till, the Checkbox receipt and the kitchen ticket show it the same.

Is the till in the plan?

Yes. For a coffee shop the till (“Till and events”) comes with every edition at no extra charge: selling from a tablet or a computer, split payments, a Checkbox receipt for every sale. Stamps are in every plan too.

And if we don’t have BAS or 1C?

The catalogue is uploaded from a CSV or Excel file — we first show what will change and only then apply it. After that you manage products right in the CRM.

Are our monobank or LiqPay keys safe?

The keys are stored encrypted, and until you add them the integration is simply off.

Other industries in Plugix CRM

We’ll show you Plugix CRM for coffee shops on your own data

Leave your phone or Telegram — we’ll write within 15 minutes during working hours, name the price for your size and show you the dashboard on your own catalogue.