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Plugix CRM for online stores

Orders, stock, delivery, payments and customers in one dashboard — with Nova Poshta, marketplace feeds and an AI sales assistant that answers shoppers by itself in two channels of your choice (Telegram, Viber, WhatsApp or the site) and takes their orders. BAS / 1C sync comes with the “Integrations and API” package.

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€169 a month — the CRM and the AI sales assistant, «Store», up to 3 people

  1. 09:00Overview: what needs action
  2. 13:30Payment, receipt and waybill
  3. 17:00Running low
  4. 23:40
23:40A shopper writes on Telegram after the managers have gone home

Order no. 1049

Black hoodie M — 1,890 ₴

Nova Poshta · assistant

Ask the team assistant

A day for online stores with Plugix CRM

An example, Shov store: three moments of an ordinary day. The business, people and prices are made up; this is how it looks in Plugix CRM, and all of it already works.

  1. Overview: what needs action

    First the orders awaiting confirmation, those not shipped for over a day and what is running low.

    Overview · today

    • 3orders await confirmation
    • 1not shipped for over a day
    • 2Black hoodie M — running low

  2. Payment, receipt and waybill

    The shopper pays by a link, the receipt goes out by itself, and the Nova Poshta waybill is made right from the order.

    Order no. 1049

    1,890 ₴

    Black hoodie M × 1 · Kyiv, branch 25

    PaidCheckbox receiptWaybill created

  3. Running low

    Stock drops below its threshold and you and the managers get a Telegram message.

    Plugix CRMTelegram

    Black hoodie M: 2 left, the threshold is 3. Time to reorder.

One day with Plugix in a minute

Plugix CRM for online stores: a night order placed by the AI seller, the Telegram notice in the morning, the day in the cabinet and a question to ChatGPT in the evening. The real CRM on demo data; the voice is in Ukrainian.

What changes with Plugix CRM

  • Stock in BAS or 1C and on the website drift apart, and a customer buys what’s gone.

    The standard BAS / 1C «site exchange» (the “Integrations and API” package) brings products, prices and stock into the CRM, and an order reserves the item at once — two people can’t buy the last one.

  • A manager sees what they don’t need to.

    Roles are split: a manager works with orders and customers, the warehouse with stock, packing and shipping, and settings and payment keys stay with the owner.

  • Answering «how much did we sell this week» means merging spreadsheets.

    The team assistant answers from live data: sales for the day and the week, what’s running low, where a given order is.

What you and your team see

More of the dashboard for online stores, on the same example. All of it already works.

The assistant inside the CRM

The night chat above is the AI sales assistant in messengers; this one is for you and your team. Ask in plain words — it answers from the store’s live data: stock, sales, orders, products, customers.

Try it yourself

Shov clothing store is made up, and you’re its owner. Ask the team assistant about stock, orders and sales, or have it move stock: without your “Confirm” it changes nothing.

Shov clothing store

  • Reads stock, sales, orders, products and customers in real time.
  • Finds orders in any status.
  • A transfer between warehouses or a status change it only prepares. It carries it out only after your “Confirm”.
  • Works within a daily AI spending limit.

Limits for online stores

Changes nothing on its own: transfers and status changes it only prepares, and carries them out after your “Confirm”.

An AI sales assistant in messengers

In two channels of your choice — Telegram Business, Viber, WhatsApp or the site; a third and more with the “Social” package — the AI answers shoppers by itself from real stock per size and the Nova Poshta status, and takes the order with a payment link. Wholesale, complaints and returns go to a manager. Instagram connects after Meta’s review.

About the AI sales assistant

The “Clothing store” template

The dashboard is created with categories, warehouses and a size chart. The products themselves come from a CSV or Excel file or from BAS / 1C (the “Integrations and API” package) — we don’t make them up.

Categories

  • Hoodies and sweatshirts
  • T-shirts and long sleeves
  • Trousers
  • Shorts
  • Outerwear
  • Accessories

Warehouses

  • Warehouse
  • Showroom

Sizes

  • XS
  • S
  • M
  • L
  • XL
  • XXL

Plugix CRM pricing for online stores

It depends on your size: the number of people on the team. Large: together with the AI sales assistant; under it: the CRM alone. A month, one location.

  • «Store», up to 3 people€169a month with the AI sales assistant · ≈€5 a dayCRM alone — €89
  • «Growth», up to 10 people€508a month with the AI sales assistant · ≈€16 a dayCRM alone — €429
  • «Brand», up to 25 people€938a month with the AI sales assistant · ≈€31 a dayCRM alone — €859

A bigger team: €19 for every person above those included. Any number of products and orders.

For comparison: a sales manager costs ≈48,800 ₴ a month with payroll tax (the work.ua median) and doesn’t work around the clock.

What you get in a day

  • The AI answers from real stock in two channels of your choice: Telegram, Viber, WhatsApp or the site
  • Takes the order in the chat with a payment link
  • Orders, stock and customers in one dashboard; BAS / 1C sync in a package
  • Nova Poshta waybills and Checkbox receipts — from the dashboard

€169 /mo

CRM + AI sales assistant · «Store», up to 3 people a month · ≈€5 a day

CRM alone — €89

Get startedShow it on my data

No trial: before you pay you can see a demo on your own catalogue.

Terms: the bundle, locations, paying for a year, the launch
  • The bundle: the AI sales assistant with the CRM in the set — the CRM for the typical size is already in the assistant's plan, a bigger size pays the difference at the CRM's list. The AI here is the Start plan: up to 1,500 conversations a month in two channels of your choice (Telegram, Viber, WhatsApp or the site); a third channel and more come with the “Social” package, €119 a month; bigger plans are on the main page.
  • A year in advance: 10 months instead of 12.
  • You launch by yourself: the launch assistant in your dashboard walks you through the setup in about 20 minutes, and the Plugix team helps if you need it. If you want the team with you, tick “A launch with the team” when you pay: the team gets in touch within working hours and sets everything up with you; a one-off €29 for the CRM alone paid monthly, at no extra charge in the bundle and on any annual plan. Without the box, nothing is added. The catalogue comes from a file, a feed or BAS (and 1C if you still use it), the exchange with the “Integrations and API” package; then Nova Poshta, mono or LiqPay and the messenger channels. A large catalogue, several warehouses or a non-standard BAS / 1C the team connects for you separately, from €709.
  • Before you pay, we show you the CRM on your own catalogue. You pay in advance for a month or a year, by card through a link.
  • Prices exclude VAT; VAT is added at checkout where it applies.

Packages

They add to any edition. “Growth” already has “Social”, “Stock and delivery”, “Profit”, “Sales and service”, “Automation”; “Brand” has all 12.

  • “Social”a third channel and more in the inbox€119 a month
  • “Stock and delivery”receipts, purchasing, stocktakes, dropshipping; Ukrposhta, Meest, Rozetka Delivery€89 a month
  • “Profit”the store’s finances and profit, Finmap€119 a month
  • “Sales and service”promo codes with a margin check, gift cards, returns and exchanges, reviews, a waiting list€129 a month
  • “Automation”“event → conditions → action” rules€89 a month
  • “Loyalty”segments, levels, mailings, abandoned carts, bonuses and cashback€169 a month
  • “Brand and production”a sewing plan by size, production, an atelier, dead stock, product passports€199 a month
  • “Wholesale and B2B”wholesale customers, their own price list, deferred payment and debts, invoices and delivery notes€139 a month
  • “Till and events”a till on a tablet or computer, fairs and pop-ups, a receipt for every sale€69 a month
  • “International sales”prices in USD and EUR, shipping rates abroad, customs data and CN23€69 a month
  • “Integrations and API”marketplaces, sites, BAS / 1C, Dilovod, a REST API, webhooks€119 a month
  • “PBX integration”Binotel, Ringostat, UniTalk, Phonet, Kyivstar, Asterisk€69 a month

Frequently asked questions

Didn’t find the answer? Write to hello@plugix.ai.

Can we run several warehouses and a showroom?

Yes. Stock and reserve show separately for each warehouse or shop, and transfers between them go into the log with the reason and the person.

How are returns handled?

Partial and full returns are made right in the order: the item goes back to stock, and the customer’s LTV is counted without it.

Is there an API?

Yes, with the “Integrations and API” package: a REST API with per-store keys and an openapi.json description, plus webhooks for new orders, status and stock changes, signed with HMAC and retried.

We work in BAS or 1C. What happens to it?

Your accounting software stays the master for products, prices and stock. Plugix CRM syncs with it over the standard “Exchange with website” (CommerceML) and sends back orders, statuses, payments and waybills. Large files and the Windows-1251 encoding both work. The exchange with BAS (and 1C if you still use it) comes with the “Integrations and API” package.

And if we don’t have BAS or 1C?

The catalogue is uploaded from a CSV or Excel file — we first show what will change and only then apply it. After that you manage products right in the CRM.

How do we connect Rozetka, Prom and Google?

The CRM serves live feeds for Rozetka, Prom, Google Merchant and Meta — just paste the link into the marketplace’s account. And with the “Integrations and API” package orders from Rozetka, Prom, Epicentr, Kasta and Allo land in the CRM by themselves, with statuses and waybills going back.

Does it work with Nova Poshta?

Yes, in full and in the base: branches, parcel lockers, courier, a waybill from the order, tracking. Ukrposhta, Meest and Rozetka Delivery are in the “Stock and delivery” package.

Are our monobank or LiqPay keys safe?

The keys are stored encrypted, and until you add them the integration is simply off.

Other industries in Plugix CRM

We’ll show you Plugix CRM for online stores on your own data

Leave your phone or Telegram — we’ll write within 15 minutes during working hours, name the price for your size and show you the dashboard on your own catalogue.