Messengers in your CRM
Every conversation with clients in one CRM window, next to orders and bookings: Telegram Business, Viber, WhatsApp, the site chat, Rozetka and Prom. AI answers by itself where you switch it on.
- Channels in a plan
- 2
- A third and more
- “Social” from €99
- AI replies
- from €129
What Plugix CRM does
Telegram Business: your own account
Not a bot: clients write to you as before, the conversations appear in the CRM, and you can reply from there.
Viber and WhatsApp
Viber through your business’s bot, WhatsApp through your own Meta app.
The site chat and marketplaces
The chat on your site and buyers’ messages from Rozetka and Prom, in the same inbox.
SMS
SMS and Viber messages from the client’s card, through your own provider: TurboSMS, AlphaSMS, SMS Club or SMS-fly.
Routing among managers
A new conversation goes to the next person who is online; tags, spam, an auto-reply outside working hours, templates with variables.
AI answers by itself
For a salon it books into the calendar; for a store it picks the size from stock and takes the order with a Nova Poshta branch. What isn’t in your data it hands to a person.
Conversation scoring
AI scores the managers’ conversations, so you see which ones are worth a look.
Instagram
Connects after Meta’s app review.
Where it is included and what it costs
Two channels are in every plan. A third and more: the “Social” — €119 package for a store and “Social” — €99 for services, a month. AI replies come with the AI plans: from €129 for services and from €169 for a store, the CRM included.
Frequently asked questions
Didn’t find your answer? Write to hello@plugix.ai.
Is it a bot or my own Telegram account?
Your own account through Telegram Business: clients write to you as before, and the conversation lands in the CRM.
How many channels can I connect?
Two in every plan, more with the “Social” package.
Does AI answer by itself?
Yes, where you switch it on: it answers only from your data and hands anything beyond it to a person.
Does Instagram connect?
Yes, once Meta finishes reviewing our app. Today Telegram Business, Viber, WhatsApp, the site chat, Rozetka and Prom work.
We’ll show you Plugix CRM on your own data
Leave your phone or Telegram — we’ll write within 15 minutes during working hours, name the price for your size and show you the dashboard on your own price list or catalogue.