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CRM for made-to-order production

Orders, production stages and the materials stock in one CRM: “Start production” writes the materials off by the bill, their value becomes the cost, and shipping waits until the item is ready. The AI sales assistant answers from the price list and hands a custom piece to a manager for a quote.

Get startedShow it on my data

€507 a month — the CRM and the AI sales assistant, «Store», up to 3 people

  1. 09:00The production queue
  2. 11:00“Start production”: materials written off
  3. 17:00Ready: into stock, reserved
  4. 23:40
23:40A buyer writes on Telegram after the workshop has closed

Inbox · handed to a person

Sliding wardrobe 2.4 m to size

Manager · assistant

Ask the team assistant

A day for made-to-order producers with Plugix CRM

An example, Dubok furniture workshop: three moments of an ordinary day. The business, people and prices are made up; this is how it looks in Plugix CRM, and all of it already works.

  1. The production queue

    Every “to production” item goes through your stages: who is on it, the planned day and a note. The queue shows everything by stage.

    Production · the queue

    • DrawingSliding wardrobe 2.4 m · no. 3112Oleh · Fri
    • MakingOak chest of drawers · no. 3108Andrii · today
    • PaintingDining table · no. 3110Iryna · tomorrow

  2. “Start production”: materials written off

    “Start production” writes the materials off by the bill, and their value becomes the item’s cost. Something missing: the CRM shows what and drafts a purchase order.

    Start production · no. 3108

    • Oak chipboard 18 mm3 sheets
    • Oak edging 22 mm24 m
    • Drawer runners 450 mm4 pairs

    Materials cost: 4,860 ₴

    Written off the stockStage: making

  3. Ready: into stock, reserved

    A finished item comes into stock by itself, reserved for its order. Until it is ready, the CRM won’t mark the order shipped or make a waybill.

    Oak chest of drawers · no. 3108

    Ready to ship

    Receipt “made”: 1 pc, reserved for the order

    PackedA waybill can be made

What changes with Plugix CRM

  • Only the craftsman knows which stage the client’s wardrobe is at.

    Every “to production” line goes through your stages with an owner and a planned day; the queue shows everything by stage, and the client gets the stages in Telegram when subscribed to the shop’s bot.

  • Materials are written off by eye, and the order’s cost is unknown.

    A bill of materials per item: “Start production” writes the materials off the stock, and their value at the average cost becomes the line’s cost.

  • Materials ran out halfway through the job.

    Before the start the CRM shows what is missing for each material and makes a draft purchase order for the supplier in one tap.

  • An order went out while the item was still being painted.

    The CRM won’t mark it “shipped” or make a waybill until the item is ready; the owner can allow it with a reason, which stays in the order’s history.

What you and your team see

More of the dashboard for made-to-order producers, on the same example. All of it already works.

The assistant inside the CRM

The night chat above is the AI sales assistant in messengers; this one is for you and your team. Ask in plain words — it answers from the store’s live data: stock, sales, orders, products, customers.

Try it yourself

Dubok furniture workshop is made up, and you’re its owner. Ask the team assistant about stock, orders and sales, or have it move stock: without your “Confirm” it changes nothing.

Dubok furniture workshop

  • Reads stock, sales, orders, products and customers in real time.
  • Finds orders in any status.
  • A transfer between warehouses or a status change it only prepares. It carries it out only after your “Confirm”.
  • Works within a daily AI spending limit.

Limits for made-to-order producers

Names no deadlines and no prices beyond the price list. A custom piece — its own sizes, a drawing — goes to a manager for a quote.

An AI sales assistant in messengers

In two channels of your choice — Telegram Business, Viber, WhatsApp or the site; a third and more with the “Social” package. It answers from your price list and stock, names no deadlines or prices beyond the price list, and hands a custom piece to a manager for a quote. Instagram connects after Meta’s review.

About the AI sales assistant

The “Made-to-order production” template

The dashboard is created with categories, a warehouse and the production stages. The items and materials themselves come from a CSV or Excel file or from BAS / 1C (the “Integrations and API” package): we don’t make them up.

Categories

  • Made-to-order items
  • Serial items
  • Components
  • Materials

Warehouse

  • Warehouse

Production stages

  • Drawing
  • Materials
  • Making
  • Painting
  • Quality check
  • Ready to ship

Plugix CRM pricing for made-to-order producers

It depends on your size: the number of people on the team. Large: together with the AI sales assistant; under it: the CRM alone. A month, one location.

  • «Store», up to 3 people€507a month with the AI sales assistant · ≈€16 a dayCRM alone — €427
  • «Growth», up to 10 people€846a month with the AI sales assistant · ≈€28 a dayCRM alone — €767
  • «Brand», up to 25 people€938a month with the AI sales assistant · ≈€31 a dayCRM alone — €859

A bigger team: €19 for every person above those included. Any number of products and orders. With the “Brand and production” and “Wholesale and B2B” packages: “Store” and “Growth” include them, “Brand” holds both.

For comparison: a sales manager costs ≈48,800 ₴ a month with payroll tax (the work.ua median) and doesn’t work around the clock.

What you get in a day

  • The AI sales assistant answers from the price list and stock in two channels of your choice; a custom piece goes to a manager for a quote
  • Orders with “to production” lines and your stages
  • Bills of materials: written off at the start, their value in the cost
  • Wholesale: a client’s own price list, deferred payment, invoices and delivery notes

€507 /mo

CRM + AI sales assistant · «Store», up to 3 people a month · ≈€16 a day

CRM alone — €427

Get startedShow it on my data

No trial: before you pay you can see a demo on your own catalogue.

Terms: the bundle, locations, paying for a year, the launch
  • The bundle: the AI sales assistant with the CRM in the set — the CRM for the typical size is already in the assistant's plan, a bigger size pays the difference at the CRM's list. The AI here is the Start plan: up to 1,500 conversations a month in two channels of your choice (Telegram, Viber, WhatsApp or the site); a third channel and more come with the “Social” package, €119 a month; bigger plans are on the main page.
  • A year in advance: 10 months instead of 12.
  • You launch by yourself: the launch assistant in your dashboard walks you through the setup in about 20 minutes, and the Plugix team helps if you need it. If you want the team with you, tick “A launch with the team” when you pay: the team gets in touch within working hours and sets everything up with you; a one-off €29 for the CRM alone paid monthly, at no extra charge in the bundle and on any annual plan. Without the box, nothing is added. Items and materials come from a file or BAS / 1C; you set the stages and bills of materials up in the dashboard. A large catalogue or a non-standard BAS / 1C the team connects for you separately, from €709.
  • Before you pay, we show you the CRM on your own catalogue. You pay in advance for a month or a year, by card through a link.
  • Prices exclude VAT; VAT is added at checkout where it applies.

Packages

They add to any edition. “Growth” already has “Social”, “Stock and delivery”, “Profit”, “Sales and service”, “Automation”; “Brand” has all 12.

  • “Social”a third channel and more in the inbox€119 a month
  • “Stock and delivery”receipts, purchasing, stocktakes, dropshipping; Ukrposhta, Meest, Rozetka Delivery€89 a month
  • “Profit”the store’s finances and profit, Finmap€119 a month
  • “Sales and service”promo codes with a margin check, gift cards, returns and exchanges, reviews, a waiting list€129 a month
  • “Automation”“event → conditions → action” rules€89 a month
  • “Loyalty”segments, levels, mailings, abandoned carts, bonuses and cashback€169 a month
  • “Brand and production”a sewing plan by size, production, an atelier, dead stock, product passportsin the price above
  • “Wholesale and B2B”wholesale customers, their own price list, deferred payment and debts, invoices and delivery notesin the price above
  • “Till and events”a till on a tablet or computer, fairs and pop-ups, a receipt for every sale€69 a month
  • “International sales”prices in USD and EUR, shipping rates abroad, customs data and CN23€69 a month
  • “Integrations and API”marketplaces, sites, BAS / 1C, Dilovod, a REST API, webhooks€119 a month
  • “PBX integration”Binotel, Ringostat, UniTalk, Phonet, Kyivstar, Asterisk€69 a month

Frequently asked questions

Didn’t find the answer? Write to hello@plugix.ai.

What happens to the materials if an order is cancelled?

Before the “Ready” stage the materials go back into stock and the line’s cost returns to the earlier one. A finished item stays in stock.

Do wholesale clients see their own prices?

Yes, with the “Wholesale and B2B” package: their own price list or discount, deferral and debts with reminders, an invoice and a delivery note, a personal link to the price list.

Does the CRM plan the workshop’s capacity?

No. The CRM keeps each item’s stage, who is on it and the planned day, and the “Production” queue shows everything by stage. It doesn’t plan the workshop’s capacity.

We work in BAS or 1C. What happens to it?

Your accounting software stays the master for products, prices and stock. Plugix CRM syncs with it over the standard “Exchange with website” (CommerceML) and sends back orders, statuses, payments and waybills. Large files and the Windows-1251 encoding both work. The exchange with BAS (and 1C if you still use it) comes with the “Integrations and API” package.

And if we don’t have BAS or 1C?

The catalogue is uploaded from a CSV or Excel file — we first show what will change and only then apply it. After that you manage products right in the CRM.

Does it work with Nova Poshta?

Yes, in full and in the base: branches, parcel lockers, courier, a waybill from the order, tracking. Ukrposhta, Meest and Rozetka Delivery are in the “Stock and delivery” package.

Are our monobank or LiqPay keys safe?

The keys are stored encrypted, and until you add them the integration is simply off.

Other industries in Plugix CRM

We’ll show you Plugix CRM for made-to-order producers on your own data

Leave your phone or Telegram — we’ll write within 15 minutes during working hours, name the price for your size and show you the dashboard on your own catalogue.