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CRM for a medical centre

Doctor booking 24/7, each doctor with their own hours, consulting rooms in the calendar and patient reminders. The AI receptionist books appointments, but makes no diagnoses, recommends no treatment and sends acute cases to 103 or 112 at once.

Get startedShow it on my data

€129 a month — the CRM and the AI receptionist, 2 rooms

  1. 09:00“Today”: the day’s bookings
  2. 13:30Payment and receipt
  3. 18:00Reminders for tomorrow
  4. 23:40
23:40A patient writes on the website after the centre has closed

Tomorrow · 8:30

GP consultation · room 2

Olena · assistant

Try it yourself

A day for medical centres with Plugix CRM

An example, Kalyna medical centre: three moments of an ordinary day. The business, people and prices are made up; this is how it looks in Plugix CRM, and all of it already works.

  1. “Today”: the day’s bookings

    Who is coming, who awaits confirmation and where the free slots are, on one screen, from your phone.

    Today · Kalyna medical centre

    • 8:00Blood draw · room 5Iryna
    • 8:15ECG · room 4Viktor
    • 8:30GP consultation · room 2Olena · assistant

    Free: 11:00–13:00 with Andrii

  2. Payment and receipt

    The client pays by a link and the Checkbox receipt goes out by itself. That is the “Payments and receipts” package.

    Payment

    700 ₴

    GP consultation · Olena

    Paid by linkCheckbox receipt sent

  3. Reminders for tomorrow

    Clients get a Telegram reminder and move their booking by the link themselves, within your rules.

    Plugix CRMTelegram

    A reminder: your GP consultation at Kalyna is tomorrow at 8:30, room 2.

    MoveCancel

What changes with Plugix CRM

  • At 23:00 a patient writes “my chest hurts” and waits for the morning.

    In that case the AI receptionist first says to call 103 or 112 at once, and only then talks about a booking.

  • The doctors work different hours, and there are fewer rooms than doctors.

    Each doctor has their own hours, and the rooms are columns of the calendar: a booking shows “Room 2, Dr Olena”. The server won’t book two patients with one doctor at the same time.

  • A patient didn’t come, and the room stood empty.

    The day before the visit the patient gets a Telegram reminder and can move the booking by the link themselves, within your rules.

  • Symptoms get discussed in the chat, and health data spreads across messengers.

    The AI receptionist takes only the name, the contact and the time, and never asks about symptoms. The CRM keeps no medical records.

What you and your team see

More of the dashboard for medical centres, on the same example. All of it already works.

An AI receptionist on your website

Answers your clients 24/7 and books them in — from the live prices and free times in your CRM.

Try it yourself

Kalyna medical centre is made up, but the assistant is the one your business gets: prices and free times only from the data, a booking only after your “yes”. Nothing is kept or sent.

Kalyna medical centreKyiv, 48 Antonovycha St · Mon–Fri 08:00–20:00, Sat 09:00–15:00

  • Takes prices and free times only from the CRM. What isn’t in the price list, it doesn’t make up.
  • Books only after the client has confirmed the service, day and time. By voice — after a spoken “yes”.
  • Won’t book two clients for the same time: the server checks it.

Limits for medical centres

Makes no diagnoses, recommends no treatment, medicines or doses and promises no results. Chest pain, trouble breathing, heavy bleeding or a loss of consciousness: first of all it says to call 103 or 112 at once. Takes only the name, the contact and the time: never asks about symptoms, tests or a medical history. Decisions are the doctor’s alone, at the appointment.

The “Medical centre” template from step one

The dashboard is created with categories and typical services at their usual durations. You set the prices: a service without a price stays hidden until you fill it in.

Doctors’ consultations

  • GP consultation30 min
  • Paediatrician consultation30 min
  • Gynaecologist consultation30 min
  • Cardiologist consultation30 min
  • Follow-up appointment20 min

Diagnostics

  • Ultrasound20 min / 30 min
  • ECG15 min

Procedures

  • Blood draw10 min
  • Dressing20 min

You can send your own price list as text or a photo: AI recognises the services and prices, and we check every price against the original. Whatever couldn’t be read stays empty — nothing is made up.

Plugix CRM pricing for medical centres

It depends on your size: the number of rooms. Large: together with the AI receptionist; under it: the CRM alone. A month, one location.

  • 2 rooms€129a month with the AI receptionist · ≈€4 a dayCRM alone — €58
  • 3 rooms€158a month with the AI receptionist · ≈€5 a dayCRM alone — €87
  • 5 rooms€216a month with the AI receptionist · ≈€7 a dayCRM alone — €145

€29 a room a month, from 2 rooms.

For comparison: a clinic receptionist costs ≈32,900 ₴ a month with payroll tax (the work.ua median) and doesn’t work around the clock.

What you get in a day

  • A booking page with your price list and a QR code
  • The AI receptionist books 24/7 — on the booking page and in two channels of your choice
  • Every booking goes to the calendar and to your Telegram
  • Clients get a reminder the day before the visit
  • Your price list, doctors and schedule go in with the launch assistant; the team helps if you need it

€129 /mo

CRM + AI receptionist · 2 rooms · ≈€4 a day

CRM alone — €58

Get startedShow it on my data

No trial: before you pay you can see a demo on your own price list.

Terms: the bundle, locations, paying for a year, the launch
  • A place is a booking calendar in the CRM: a stylist, a teacher, a bay, a chair or a hall. We count the ones in use.
  • The bundle: the AI receptionist with the CRM in the set — the CRM for the typical size is already in the assistant's plan, a bigger size pays the difference at the CRM's list. The AI here is the Start plan: up to 1,500 conversations a month on the booking page and in two channels of your choice (the site, Telegram, Viber, WhatsApp); a third channel and more come with the “Social” package, €99 a month; bigger plans are on the main page.
  • For service booking, the 20% discount applies only to the CRM of each additional location, priced by its places. AI and packages are not discounted. With AI, 2–5 locations require at least the Business plan and 6–10 require Network, so the total can rise by more than the additional CRM charge.
  • A year in advance: 10 months instead of 12.
  • You launch by yourself: the launch assistant in your dashboard walks you through the setup in about 20 minutes, and the Plugix team helps if you need it. If you want the team with you, tick “A launch with the team” when you pay: the team gets in touch within working hours and sets everything up with you; a one-off €29 for the CRM alone paid monthly, at no extra charge in the bundle and on any annual plan. Without the box, nothing is added.
  • Before you pay, we show you the CRM on your own price list. You pay in advance for a month or a year, by card through a link.
  • Prices exclude VAT; VAT is added at checkout where it applies.

What’s inside

Beyond the calendar and booking, what else already works for medical centres. The base is in the price above; the rest comes as packages you add when you need them.

  • Consulting roomsConsulting rooms are columns of the calendar, the working hours and “New booking”: “Room 2, Dr Olena”. The price is counted by rooms.in the base
  • Repeated and group bookingsEvery 1–4 weeks, up to 26 times, in one click; group classes with seats and a waiting list; each staff calendar syncs both ways with Google Calendar.in the base
  • The inbox with the AI receptionistThe site, Telegram, Viber and WhatsApp in one window; the AI answers from your price list, books right in the chat and hands anything tricky to a person.with the AI assistant
  • Moving inClients from CSV or Excel with no duplicates by phone, the price list from text or a photo, the history from another CRM. How the move goesin the base
  • “Social”a third channel and more in the inbox€99 a month
  • “Payments and receipts”a deposit at booking, paying for a visit by a link, Checkbox receipts€39 a month
  • “Gift cards and passes”gift cards, passes, promo codes€39 a month
  • “Bringing clients back”reviews and Google, “we miss you”, birthdays, a waiting list€59 a month
  • “Pay and materials”a rate or a percentage for staff, pay for the period, materials written off€39 a month
  • “Automation”“event → conditions → action” rules€39 a month
  • “PBX integration”Binotel, Ringostat, UniTalk, Phonet, Kyivstar, Asterisk€69 a month

Booking and calendar in detailAll packages

Frequently asked questions

Didn’t find the answer? Write to hello@plugix.ai.

How is the price counted by rooms?

The CRM is 890 ₴ a room a month, from two. With the AI receptionist two rooms are already in the plan.

Can a patient move a visit themselves?

Yes: from the link in the reminder, within your rules — no later than a day ahead, say.

Is it a medical record?

No. Plugix CRM keeps bookings, contacts and the visit history, with no medical records, diagnoses or test results. You keep medical documents in your own medical system, as before.

Can we stay on our current booking software?

Plugix CRM replaces your current software entirely, and the AI receptionist works from its live prices and free times. Connecting the AI to other booking software is built for a client, by estimate. If you switch, clients can be uploaded from CSV: name, phone, Telegram, Instagram, notes, tags, birthday. There will be no duplicates by phone number.

We have several locations. Is that supported?

Yes. Each location has its own schedule, its own prices and its own doctors, and if someone works at two locations, travel time between bookings is taken into account.

Do we need a website?

No. Every business gets its own booking page with a QR code — for Instagram, Google Maps or your sign. If you have a site, the widget goes in with one line of code.

How do we sign in to the dashboard?

No passwords: a code in Telegram or a link by email. The dashboard is easy to use from a phone and installs as an app.

Can we take our data with us?

Yes, at any time: clients and all bookings export to CSV for Excel or Google Sheets.

Other industries in Plugix CRM

We’ll show you Plugix CRM for medical centres on your own data

Leave your phone or Telegram — we’ll write within 15 minutes during working hours, name the price for your size and show you the dashboard on your own price list.