Plugix CRM for device repair shops
Booking for diagnostics and repairs of phones and laptops 24/7, the technicians’ calendars and clients with their history. The AI receptionist never diagnoses a device by chat and never promises the data will be kept.
CClientOnline
I cracked my phone screen. How much is a replacement?23:37
A screen replacement starts at 2,800 ₴; the exact price comes after diagnostics (300 ₴). Can you bring it tomorrow at 10:00 or 14:00?23:38
14:0023:39
BookedTomorrow 14:00 · Andrii23:40
Write a message…
Tomorrow · 14:00
Phone diagnostics
Andrii · assistant
A day for device repair shops with Plugix CRM
An example, Hvyntyk repair shop: three moments of an ordinary day. The business, people and prices are made up; this is how it looks in Plugix CRM, and all of it already works.
Today’s repairs
Repairs by technician: who is bringing a device, what is wrong and when a technician is free.
Today · Hvyntyk repair shop
- 10:00Battery replacementTaras
- 11:30Laptop diagnosticsVira
- 14:00Phone diagnosticsAndrii · assistant
Free: 16:00–18:00 with Vira
Work order approved
An intake with photos and a signature; the client approves the estimate of works and parts on their own page, and statuses take the repair to the handover.
Work order no. 214
- Smartphone screen replacement2,800 ₴
- Diagnostics300 ₴
Approved by the clientIn progress
Reminders for tomorrow
Clients get a Telegram reminder and move their booking by the link themselves, within your rules.
Plugix CRMTelegram
A reminder: your phone diagnostics at Hvyntyk is tomorrow at 14:00.
MoveCancel
One day with Plugix in a minute
Plugix CRM for device repair shops: a client’s request after hours booked by the AI receptionist, the Telegram notice in the morning, the day in the cabinet and a question to ChatGPT in the evening. The real CRM on demo data; the voice is in Ukrainian.
What changes with Plugix CRM
A client asks what the repair costs, and without diagnostics there is no answer.
The assistant names only prices from your price list — the diagnostics or a battery replacement. For a complex repair it says the technician names the price after the diagnostics, and offers a free time for it.
People want a guarantee that the photos and contacts on the phone will survive.
The assistant never promises the data will be kept and suggests making a backup before the visit, when possible.
A client is back after six months, and nobody remembers what was replaced.
The client’s card has the whole visit history, and the device model and what was replaced go into the notes.
What you and your team see
More of the dashboard for device repair shops, on the same example. All of it already works.
An AI receptionist on your website
Answers your clients 24/7 and books them in — from the live prices and free times in your CRM.
Try it yourself
Gvyntyk repair shop is made up, but the assistant is the one your business gets: prices and free times only from the data, a booking only after your “yes”. Nothing is kept or sent.
Gvyntyk repair shopKyiv, 72 Velyka Vasylkivska St · Mon–Fri 10:00–19:00, Sat 11:00–17:00
- Takes prices and free times only from the CRM. What isn’t in the price list, it doesn’t make up.
- Books only after the client has confirmed the service, day and time. By voice — after a spoken “yes”.
- Won’t book two clients for the same time: the server checks it.
Limits for device repair shops
Never diagnoses a device at a distance and names no price beyond the price list: the final cost comes after the diagnostics. Never promises the data will be kept and suggests a backup when possible. A swollen battery, smoke or a burning smell — it advises switching the device off and not charging it.
The “Device repair” template from step one
The dashboard is created with categories and typical services at their usual durations. You set the prices: a service without a price stays hidden until you fill it in.
Diagnostics
- Diagnostics30 min
Phones
- Phone screen replacement1 h
- Battery replacement45 min
Laptops
- Cleaning and new thermal paste1.5 h
- System installation1 h
You can send your own price list as text or a photo: AI recognises the services and prices, and we check every price against the original. Whatever couldn’t be read stays empty — nothing is made up.
Plugix CRM pricing for device repair shops
It depends on your size: the number of technicians. Large: together with the AI receptionist; under it: the CRM alone. A month, one location.
- up to 3 technicians€129a month with the AI receptionist · ≈€4 a dayCRM alone — €39
- up to 8 technicians€149a month with the AI receptionist · ≈€4 a dayCRM alone — €59
- up to 15 technicians€189a month with the AI receptionist · ≈€6 a dayCRM alone — €99
Above 15: €99 plus €9 for every place above 15.
For comparison: a repair shop receptionist costs ≈29,900 ₴ a month with payroll tax (the work.ua median) and doesn’t work around the clock.
What you get in a day
- A booking page with your price list and a QR code
- The AI receptionist books 24/7 — on the booking page and in two channels of your choice
- Every booking goes to the calendar and to your Telegram
- Clients get a reminder the day before the visit
- Your price list, technicians and schedule go in with the launch assistant; the team helps if you need it
€129 /mo
CRM + AI receptionist · up to 3 technicians · ≈€4 a day
CRM alone — €39
No trial: before you pay you can see a demo on your own price list.
Terms: the bundle, locations, paying for a year, the launch
- A place is a booking calendar in the CRM: a stylist, a teacher, a bay, a chair or a hall. We count the ones in use.
- The bundle: the AI receptionist with the CRM in the set — the CRM for the typical size is already in the assistant's plan, a bigger size pays the difference at the CRM's list. The AI here is the Start plan: up to 1,500 conversations a month on the booking page and in two channels of your choice (the site, Telegram, Viber, WhatsApp); a third channel and more come with the “Social” package, €99 a month; bigger plans are on the main page.
- For service booking, the 20% discount applies only to the CRM of each additional location, priced by its places. AI and packages are not discounted. With AI, 2–5 locations require at least the Business plan and 6–10 require Network, so the total can rise by more than the additional CRM charge.
- A year in advance: 10 months instead of 12.
- You launch by yourself: the launch assistant in your dashboard walks you through the setup in about 20 minutes, and the Plugix team helps if you need it. If you want the team with you, tick “A launch with the team” when you pay: the team gets in touch within working hours and sets everything up with you; a one-off €29 for the CRM alone paid monthly, at no extra charge in the bundle and on any annual plan. Without the box, nothing is added.
- Before you pay, we show you the CRM on your own price list. You pay in advance for a month or a year, by card through a link.
- Prices exclude VAT; VAT is added at checkout where it applies.
What’s inside
Beyond the calendar and booking, what else already works for device repair shops. The base is in the price above; the rest comes as packages you add when you need them.
- Work ordersAn intake with photos and the client’s signature, an estimate of works and parts the client approves on their own page, statuses up to the handover, an intake act and a warranty card.in the base
- Repeated and group bookingsEvery 1–4 weeks, up to 26 times, in one click; group classes with seats and a waiting list; each staff calendar syncs both ways with Google Calendar.in the base
- The inbox with the AI receptionistThe site, Telegram, Viber and WhatsApp in one window; the AI answers from your price list, books right in the chat and hands anything tricky to a person.with the AI assistant
- Moving inClients from CSV or Excel with no duplicates by phone, the price list from text or a photo, the history from another CRM. How the move goesin the base
- “Social”a third channel and more in the inbox€99 a month
- “Payments and receipts”a deposit at booking, paying for a visit by a link, Checkbox receipts€39 a month
- “Gift cards and passes”gift cards, passes, promo codes€39 a month
- “Bringing clients back”reviews and Google, “we miss you”, birthdays, a waiting list€59 a month
- “Pay and materials”a rate or a percentage for staff, pay for the period, materials written off€39 a month
- “Automation”“event → conditions → action” rules€39 a month
- “PBX integration”Binotel, Ringostat, UniTalk, Phonet, Kyivstar, Asterisk€69 a month
Frequently asked questions
Didn’t find the answer? Write to hello@plugix.ai.
A screen replacement costs differently for every model. How do we enter that?
Make a separate service for each model in the “Phones” category, with its own price and duration. A long price list can be uploaded as text or a photo: AI reads the services and prices, checks every price against the original and leaves anything unreadable empty.
A client walked in without booking. Can we add them?
Yes. The admin adds the booking by hand, and it goes into the calendar by the same rules: one technician never gets two clients at the same time.
Is fitting a screen protector after a screen replacement a separate service?
You can make it an add-on: it takes no time of its own in the calendar, and you set its price for each location.
Does the assistant quote the repair price?
Only prices from your price list — the diagnostics or a battery replacement, say. The technician names the cost of a complex repair after the diagnostics, and the assistant says exactly that.
Can we stay on our current booking software?
Plugix CRM replaces your current software entirely, and the AI receptionist works from its live prices and free times. Connecting the AI to other booking software is built for a client, by estimate. If you switch, clients can be uploaded from CSV: name, phone, Telegram, Instagram, notes, tags, birthday. There will be no duplicates by phone number.
We have several locations. Is that supported?
Yes. Each location has its own schedule, its own prices and its own technicians, and if someone works at two locations, travel time between bookings is taken into account.
Do we need a website?
No. Every business gets its own booking page with a QR code — for Instagram, Google Maps or your sign. If you have a site, the widget goes in with one line of code.
How do we sign in to the dashboard?
No passwords: a code in Telegram or a link by email. The dashboard is easy to use from a phone and installs as an app.
Can we take our data with us?
Yes, at any time: clients and all bookings export to CSV for Excel or Google Sheets.
Other industries in Plugix CRM
- Online store
- Car dealer
- Beauty salon
- Barbershop
- Massage studio
- Cosmetology
- Dentistry
- Car service
- Tattoo studio
- Vet clinic and grooming
- Car wash and detailing
- Psychologists
- Photo studio
- School and courses
- Fitness, yoga and dance
- Medical centre
- Lawyers, accountants and consultants
- Cleaning
- Made-to-order production
- Coffee shop
- Restaurant and café
- Logistics
We’ll show you Plugix CRM for device repair shops on your own data
Leave your phone or Telegram — we’ll write within 15 minutes during working hours, name the price for your size and show you the dashboard on your own price list.