Plugix CRM
UAEN
Get in touchContact

Plugix CRM features

Fourteen areas of work in one dashboard: what each does, who it is for (service booking or an online store) and where it is included: in the base or in a package with its price a month.

Show it on my dataIntegrations
Service booking with AI
from €129
An online store with AI
from €169
Packages
from €39

What Plugix CRM does

Open an area for what it does and where it is included. Monthly prices in EUR. Prices exclude VAT; VAT is added at checkout where it applies. For a store some packages are already in the “Growth” (€429) and “Brand” (€859) editions. All prices

Clients and deals

Services and storesA card with the whole history, deal pipelines, tasks, a sales plan and quotes the client signs online.
  • The client cardContacts, notes, tags, a birthday and the whole history of visits or orders.
  • No duplicatesThe CRM finds the same phone and merges it into one card.
  • Deal pipelinesAs many as you need, with your own stages and fields; companies, files, tasks with a calendar.
  • A plan and lead scoringA sales forecast; from 20 closed deals the CRM scores each new lead on your own history.
  • Signed quotesThe client opens the quote by a link, accepts it online and signs it through Vchasno.
  • Leads from formsTilda, WordPress, Webflow, Weblium and ADS Quiz, straight into the pipeline.

Where it is includedIn the base of every edition.

More: a CRM for sales

Booking and calendar

Service bookingStaff calendars, a booking page with a QR code, repeated and group bookings, work orders for repair shops and car services.
  • Staff calendarsSide by side, a booking moves with a drag; two clients never get the same time, the server checks it.
  • A booking page with a QR codeFor Instagram, Google Maps and your sign; a widget for Tilda, WordPress, Wix or any site.
  • A new booking in TelegramWith “Confirm”, “Decline” and “Call” buttons.
  • Reminders and reschedulingThe client gets one the day before and can move or cancel by the link, within your rules.
  • Repeated and group bookingsEvery 1–4 weeks, up to 26 times, in one click; groups with seats and a waiting list.
  • Google CalendarEach staff calendar syncs both ways.
  • Work ordersFor repair shops and car services: an intake with photos and a signature, an estimate the client approves, an act and a warranty card.

Where it is includedThe calendar, booking, group classes and work orders are in the base. Packages: “Payments and receipts” — €39, “Gift cards and passes” — €39, “Bringing clients back” — €59, “Pay and materials” — €39 a month. How online booking works

More: online booking

Orders

Online storeYour own statuses, a board, orders shared among managers and documents, for an online store.
  • One listOrders from the site, marketplaces, messengers and the phone.
  • Your own statusesIn seven groups, with the time an order stands in each; a board and saved filters.
  • Bulk actionsCopying and merging orders, documents in PDF.
  • Sharing among managersNew orders in turn; a morning report in Telegram.
  • Discounts and customer levelsThe buyer sees their orders in a personal account; the store opens inside Telegram.
  • No oversellingAn order reserves the stock, shipping writes it off, cancelling puts it back; the database checks it.

Where it is includedIn the base of the “Store” edition: €89 a month, up to 3 people.

More: CRM for online stores

Messengers

Services and storesTelegram, Viber, WhatsApp, the site chat, Rozetka and Prom in one inbox.
  • ChannelsTelegram Business (your account, not a bot), Viber, WhatsApp, the site chat, Rozetka and Prom in one inbox.
  • SMS and Viber messagesThrough your provider: TurboSMS, AlphaSMS, SMS Club or SMS-fly.
  • Sharing conversationsIn turn among whoever is online; tags, spam, an auto-reply outside working hours, templates with variables.
  • AI in conversationsScores the conversations and, where you switch it on, answers by itself.
  • InstagramConnects after Meta’s app review.

Where it is includedTwo channels are in every plan. A third and more: the “Social” — €119 package for a store, “Social” — €99 for services, a month.

More: messengers in your CRM

AI assistant

Services and storesAnswers from your prices, free times and stock, books clients in and takes orders.
  • Only from your dataPrices, free times, stock per size. What isn’t there it doesn’t make up; it hands over to a person.
  • After the client’s “yes”Only then does it book or take the order.
  • For servicesAn AI receptionist on the site, the booking page and in messengers: it books into the calendar and sells gift cards.
  • For a storeAn AI sales assistant in messengers: it picks the size from stock and takes the order with a Nova Poshta branch.
  • Voice on the siteFor services, stores and car dealers.
  • The team assistantIn a store’s CRM: it answers about stock, sales and orders and changes things only after your “Confirm”.

Where it is includedIn the AI plans: from €129 for services and from €169 for a store a month, the CRM already included. Voice on the website: €79 a month.

Delivery

Online storeNova Poshta in full, plus Ukrposhta, Meest and Rozetka Delivery: waybills, registers, returns.
  • Nova PoshtaBranches, a waybill straight from the order, tracking and a status the client sees.
  • Other carriersUkrposhta (abroad too, with CN22 and CN23), Meest and Rozetka Delivery.
  • Bulk shippingRegisters, return waybills and Nova Poshta fulfilment.

Where it is includedNova Poshta is in the base. The rest: the “Stock and delivery” — €89 package a month; the “Growth” and “Brand” editions already have it.

Stock and purchasing

Online storeStock across warehouses, goods receipts, suppliers, stocktakes, dropshipping.
  • Several warehousesStock and reservations for each warehouse and store, a movement log with the reason and the person.
  • KitsSell as one product while the stock takes each part.
  • AlertsA product below its threshold sends a Telegram notice.
  • Goods receiptsAt weighted average cost; stock valuation.
  • Suppliers and purchasingPurchase orders and returns to suppliers.
  • Stocktakes and dropshippingCounting with a scanner; a supplier’s products from their feed.

Where it is includedWarehouses and stock are in a store’s base. Purchasing and stocktakes: the “Stock and delivery” — €89 package a month; “Growth” and “Brand” already have it.

More: stock control

Payments and receipts

Services and storesPayment links, Checkbox and Vchasno.Kasa receipts, profit; Plugix never sees your accounts or statements.
  • Payment linksmonobank, LiqPay, WayForPay, RozetkaPay, NovaPay or A-Bank, straight from the order; refunds.
  • An IBAN invoiceWith the NBU QR code.
  • ReceiptsCheckbox or Vchasno.Kasa for every payment. Plugix never sees your bank accounts or statements: the CRM only learns that an invoice was paid.
  • ProfitThe store’s finances and profit, passed to Finmap.
  • Till and eventsA till on a tablet or computer, sales at fairs and pop-ups.
  • DocumentsWith counterparties, through Vchasno EDO.
  • For servicesA deposit at booking, paying for a visit by a link and a receipt for every payment.

Where it is includedA store’s payments and receipts are in the base. “Profit” — €119, “Till and events” — €69; for services “Payments and receipts” — €39, a month.

Mailings and loyalty

Services and storesSegments, Viber, SMS and email mailings, bonuses, gift cards, reviews.
  • Segments and levelsCustomers fall into segments and levels, for mailings and bonuses.
  • MailingsBy email, SMS, Viber and WhatsApp from templates; AI can write the texts.
  • Abandoned cartsA reminder to the buyer, bonuses and cashback.
  • Sales and servicePromo codes with a margin check, gift cards, returns and exchanges, reviews, a waiting list.
  • For servicesA review after the visit and on Google, “we miss you”, birthdays, a waiting list, gift cards and passes.

Where it is included“Loyalty” — €169 and “Sales and service” — €129 for a store; “Bringing clients back” — €59 and “Gift cards and passes” — €39 for services, a month.

More: mailings

Automation

Services and stores“Event → conditions → action” rules: messages, tasks and statuses change on their own.
  • The eventA new booking or a no-show, an order’s, payment’s or delivery’s status, a deal stage, a message, a new client, a birthday, an overdue task.
  • The conditionsStatus, source, channel, manager, amount, tags, your own fields.
  • The actionChange the status, stage, manager or tags, set a task, send a message from a template.
  • WhenAt once or after minutes, hours or days, only in working hours; every run shows in the history.

Where it is included“Automation” — €89 for a store (“Growth” and “Brand” already have it), “Automation” — €39 for services, a month.

Telephony

Services and storesBinotel, Ringostat and other phone systems: who is calling, recordings, one-tap calls.
  • Your phone systemBinotel, Ringostat, UniTalk, Phonet, Kyivstar or Asterisk.
  • Who is callingWhile the phone rings, the manager sees the client’s card.
  • Recordings and missed callsIn the CRM; a call from the card is one tap.
  • Call scoringAI scores the conversations.

Where it is includedThe “PBX integration” — €69 package a month. A voice AI that answers calls on your own number by itself is separate: AI telephony.

Analytics

Services and storesSales, managers, sources and UTM, products and pipelines, your own reports and dashboards.
  • An overview with a takeawayFirst what changed and what needs action, then the numbers.
  • ReportsBy orders, managers, sources and UTM, products, pipelines and conversations.
  • For servicesThis month against the last: visits, no-shows, new and returning clients, booking sources, revenue.
  • Your own reports and dashboardsPick the data, figures and slice, save and share; each person sees only what their role allows.

Where it is includedIn the base of every edition.

Team and security

Services and storesRoles, sign-in without passwords, two-factor protection, an activity log.
  • Sign-in without passwordsA code in Telegram or a link by email; two-factor protection.
  • RolesEveryone sees only what their work needs; the server checks it.
  • ControlA list of sessions, an activity log; a person can be blocked and their clients handed to someone else.
  • The interface languageUkrainian, English or Polish, each person’s choice.
  • Field-level rolesFor a store on “Growth” and “Brand”, with a view “as the role”.

Where it is includedIn the base; field-level roles for a store come with “Growth” (€429) and “Brand” (€859) a month.

Integrations, BAS / 1C and API

Services and storesMarketplaces, sites, delivery services, payments, BAS / 1C, a REST API and webhooks.
  • MarketplacesRozetka, Prom, Epicentr, Kasta and Allo: orders arrive by themselves, statuses and waybills go back, stock stays current.
  • SitesHoroshop, Shopify, WooCommerce, OpenCart, Tilda, Wix and others: orders, forms and abandoned carts.
  • BAS / 1C and DilovodOver the standard “Exchange with website”.
  • APIA REST API described in OpenAPI and signed webhooks.
  • FeedsFor Rozetka, Prom, Google and Meta, in the base.

Where it is includedFor a store: the “Integrations and API” — €119 package a month. All integrations

Frequently asked questions

Didn’t find your answer? Write to hello@plugix.ai.

Does Plugix CRM work with Nova Poshta?

Yes. For an online store Nova Poshta is connected in full and is in the base: branches, a waybill from the order, tracking. Ukrposhta, Meest and Rozetka Delivery are in the “Stock and delivery” package.

Can I keep my stock in Plugix CRM?

Yes. Several warehouses, stock and reservations, a movement log are in a store’s base; goods receipts, suppliers, purchasing, stocktakes and dropshipping are in the “Stock and delivery” package.

Are there Viber and SMS mailings?

Yes, through your own provider: TurboSMS, AlphaSMS, SMS Club or SMS-fly. For a store, in the “Loyalty” package together with segments, bonuses and abandoned carts; for services, in “Bringing clients back”.

Are there sales pipelines?

Yes, in every edition: as many pipelines as you need with your own stages and fields, companies, tasks, a sales plan and quotes signed through Vchasno.

Can I connect telephony?

Yes, the “Telephony” package: Binotel, Ringostat, UniTalk, Phonet, Kyivstar or Asterisk, with the client’s card during the call, recordings and one-tap calls.

What is in the base, and what is in packages?

The base is what you need every day: clients, booking or orders, deals, analytics, the team and roles, and for a store also Nova Poshta, payments and receipts. Packages add separate areas, each with its price on this page. A store often does better with the “Growth” or “Brand” edition, which already holds some of the packages.

We’ll show you Plugix CRM on your own data

Leave your phone or Telegram — we’ll write within 15 minutes during working hours, name the price for your size and show you the dashboard on your own price list or catalogue.