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CRM for restaurants and cafés

Tables in the hall or on the terrace with their seats, bookings for a date and a time with no clashes on one table, orders ahead and a menu with options. The AI books a table only from the free times, and the till and stamps are already in the plan.

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€169 a month — the CRM and the AI sales assistant, «Store», up to 3 people

  1. 11:00“Table bookings”: the day by table
  2. 16:00Reminders for guests
  3. 20:30Seat, finish, “no-show”
  4. 23:40
23:40A guest writes on Telegram late in the evening

Friday · 19:00

Table 4 · terrace · 4 guests

Mariia · assistant

Ask the team assistant

A day for restaurants and cafés with Plugix CRM

An example, Terasa restaurant: three moments of an ordinary day. The business, people and prices are made up; this is how it looks in Plugix CRM, and all of it already works.

  1. “Table bookings”: the day by table

    The day by table: who, at what time, how many guests. One table can’t be booked twice for the same time: the database checks it.

    Table bookings · Friday

    • 18:30Table 2 · hallOleh · 2 guests
    • 19:00Table 4 · terraceMariia · 4 guests · assistant
    • 20:00Table 7 · hallIhor · 6 guests

  2. Reminders for guests

    A few hours ahead the guest gets a reminder — in the chat they booked in, while the channel still allows it, or by Viber / SMS through your messaging service.

    Reminders · 16:00

    • Mariiatable 4 · 19:00Telegram · sent
    • Olehtable 2 · 18:30Viber via your service · sent
    • Ihortable 7 · 20:00SMS via your service · sent

  3. Seat, finish, “no-show”

    Guests arrive: “seat”; they leave: “finished”; they don’t come: “no-show”, and the table is free to book again.

    Table 7 · 20:00 · Ihor

    6 guests

    The guests didn’t come; the table is free again

    SeatFinishedNo-show

What changes with Plugix CRM

  • The 19:00 table got booked twice: in the notebook and in a messenger.

    Bookings live in the CRM: one table can’t be booked twice for the same time, the database checks it.

  • At 23:00 guests ask “is there a table for four tomorrow?”

    The AI books only from the free times: the party, the date and time, the name and the phone, then a summary and a “yes”. The booking lands in “Table bookings” at once.

  • Guests forget their booking, and the table stands empty.

    A few hours ahead the guest gets a reminder — in the chat they booked in, while the channel still allows it, or by Viber / SMS through your messaging service. A no-show gets marked “no-show”.

  • Lunch orders ahead get mixed up with the guests in the hall.

    An order ahead has its own pickup time and goes to the “Pickup” screen; the team gets it in Telegram.

What you and your team see

More of the dashboard for restaurants and cafés, on the same example. All of it already works.

The assistant inside the CRM

The night chat above is the AI sales assistant in messengers; this one is for you and your team. Ask in plain words: it answers from the place’s live data — orders, sales, menu items, customers.

Try it yourself

Terasa restaurant is made up, and you’re its owner. Ask the team assistant about stock, orders and sales, or have it move stock: without your “Confirm” it changes nothing.

Terasa restaurant

  • Reads stock, sales, orders, products and customers in real time.
  • Finds orders in any status.
  • A transfer between warehouses or a status change it only prepares. It carries it out only after your “Confirm”.
  • Works within a daily AI spending limit.

Limits for restaurants and cafés

Books only a free table for the number of guests, and only after a “yes”. Ingredients and allergens only from your own description, otherwise a person answers. Promises no delivery and no cooking time that isn’t in the data.

The AI in messengers

In two channels of your choice — Telegram Business, Viber, WhatsApp or the site; a third and more with the “Social” package. It books a table: the party, a date and a free time, the name and the phone, then a summary and a “yes”; it takes orders ahead the same way. Instagram connects after Meta’s review.

About the AI sales assistant

The “Restaurant and café” template

The dashboard is created with menu categories, opening hours and typical dish options. The tables, the dishes and the prices are yours: we don’t make them up.

Menu categories

  • Starters
  • Salads
  • Soups
  • Mains
  • Sides
  • Desserts
  • Drinks

Typical options

  • Doneness
  • Side
  • Sauce
  • Spiciness
  • Without

Plugix CRM pricing for restaurants and cafés

It depends on your size: the number of people on the team. Large: together with the AI sales assistant; under it: the CRM alone. A month, one location.

  • «Store», up to 3 people€169a month with the AI sales assistant · ≈€5 a dayCRM alone — €89
  • «Growth», up to 10 people€508a month with the AI sales assistant · ≈€16 a dayCRM alone — €429
  • «Brand», up to 25 people€938a month with the AI sales assistant · ≈€31 a dayCRM alone — €859

A bigger team: €19 for every person above those included. Any number of products and orders.

For comparison: a sales manager costs ≈48,800 ₴ a month with payroll tax (the work.ua median) and doesn’t work around the clock.

What you get in a day

  • The AI books a table only from the free times, in two channels of your choice
  • Every booking and order reaches the team in Telegram
  • “Table bookings”: the day table by table, reminders for guests
  • The till and stamps are in the plan, a Checkbox receipt for every sale

€169 /mo

CRM + AI sales assistant · «Store», up to 3 people a month · ≈€5 a day

CRM alone — €89

Get startedShow it on my data

No trial: before you pay you can see a demo on your own catalogue.

Terms: the bundle, locations, paying for a year, the launch
  • The bundle: the AI sales assistant with the CRM in the set — the CRM for the typical size is already in the assistant's plan, a bigger size pays the difference at the CRM's list. The AI here is the Start plan: up to 1,500 conversations a month in two channels of your choice (Telegram, Viber, WhatsApp or the site); a third channel and more come with the “Social” package, €119 a month; bigger plans are on the main page.
  • A year in advance: 10 months instead of 12.
  • You launch by yourself: the launch assistant in your dashboard walks you through the setup in about 20 minutes, and the Plugix team helps if you need it. If you want the team with you, tick “A launch with the team” when you pay: the team gets in touch within working hours and sets everything up with you; a one-off €29 for the CRM alone paid monthly, at no extra charge in the bundle and on any annual plan. Without the box, nothing is added. The menu comes from a file or by hand, the tables and halls in the dashboard; then Checkbox, payments and the messenger channels.
  • Before you pay, we show you the CRM on your own catalogue. You pay in advance for a month or a year, by card through a link.
  • Prices exclude VAT; VAT is added at checkout where it applies.

Packages

They add to any edition. “Growth” already has “Social”, “Stock and delivery”, “Profit”, “Sales and service”, “Automation”; “Brand” has all 12.

  • “Social”a third channel and more in the inbox€119 a month
  • “Stock and delivery”receipts, purchasing, stocktakes, dropshipping; Ukrposhta, Meest, Rozetka Delivery€89 a month
  • “Profit”the store’s finances and profit, Finmap€119 a month
  • “Sales and service”promo codes with a margin check, gift cards, returns and exchanges, reviews, a waiting list€129 a month
  • “Automation”“event → conditions → action” rules€89 a month
  • “Loyalty”segments, levels, mailings, abandoned carts, bonuses and cashback€169 a month
  • “Brand and production”a sewing plan by size, production, an atelier, dead stock, product passports€199 a month
  • “Wholesale and B2B”wholesale customers, their own price list, deferred payment and debts, invoices and delivery notes€139 a month
  • “Till and events”a till on a tablet or computer, fairs and pop-ups, a receipt for every salein the price above
  • “International sales”prices in USD and EUR, shipping rates abroad, customs data and CN23€69 a month
  • “Integrations and API”marketplaces, sites, BAS / 1C, Dilovod, a REST API, webhooks€119 a month
  • “PBX integration”Binotel, Ringostat, UniTalk, Phonet, Kyivstar, Asterisk€69 a month

Frequently asked questions

Didn’t find the answer? Write to hello@plugix.ai.

Are the till and stamps in the plan?

Yes: for a restaurant the till (“Till and events”) comes with every edition at no extra charge, and stamps are in every plan.

Can we take a deposit for a booking?

Not yet: a table booking takes no prepayment.

Is there a floor plan?

There is no floor plan: the tables are a list with the hall or the terrace and their seats, and the day is shown table by table.

How long is a booking?

As long as you set: 2 hours by default. A table is free when no other booking sits on it for that whole time, and a booking ends no later than closing.

And if we don’t have BAS or 1C?

The catalogue is uploaded from a CSV or Excel file — we first show what will change and only then apply it. After that you manage products right in the CRM.

Are our monobank or LiqPay keys safe?

The keys are stored encrypted, and until you add them the integration is simply off.

Other industries in Plugix CRM

We’ll show you Plugix CRM for restaurants and cafés on your own data

Leave your phone or Telegram — we’ll write within 15 minutes during working hours, name the price for your size and show you the dashboard on your own catalogue.